Refund policy

Subscription Refund Notice

Last updated: December 29, 2025

Advance Notice for Cancellation

We provide a courtesy reminder 5 days prior to your next scheduled billing date. This allows time to review and manage your subscription before renewal.

Cancellation Deadline

To avoid being charged for the upcoming billing period, you must cancel your subscription before the next charge date.

Cancellations can be completed through your account settings or by contacting our support team.

Same-Day Cancellations

If you cancel on the day of your scheduled charge, the cancellation will not apply to the current billing cycle.

Subscription orders are processed automatically at 12:00 AM EST. Any cancellation submitted after this time will apply to future cycles only.

Subscription Orders Are Non-Refundable

Once a subscription order has been placed and processed, it is non-refundable.

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All Other Product Policies

General Policy

All sales are final. Products are sold on a no-return basis due to health and safety standards, ensuring that all customers receive new and uncontaminated items.

Exceptions for Refunds or Replacements

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact Customer Service within 30 days of purchase.

You may be required to provide photos and identifying information to support your claim.

Discretionary Refund Reviews

In rare circumstances, a refund or replacement may be reviewed by Customer Service. Approval is not guaranteed and is determined on a case-by-case basis.

Limitations

Shipping issues: We are not responsible for orders shipped to inaccurate or incomplete addresses.

We are committed to customer satisfaction. If you have any questions or concerns, our Customer Service team is happy to assist.

Contact us: support@zstacklife.com